Mental Health Office – Front Desk Support

Our goal is to support as many members of our community as possible. If you are a dedicated and friendly individual with a passion for providing customer service to patients and clinicians, in a mental health setting, we want to hear from you. About Us: Lighthouse Clinic is a mental healthcare practice, in the community for 32 years. We are dedicated to providing the highest level of care and service to our patients and their families. Our group members and team are our greatest assets, and we strive to promote a positive work environment. We are looking for someone who is looking to be part of a team and ready to work in an organization and with a team focused on supporting mental health and wellness. Our work environment is growing and challenging. If you are willing to be part of a small, close\-knit team and are looking for a career that will allow you to make an impact on people’s lives, this is the job for you. No weekend or overtime hours required. Experience with Health Insurance credentialing / billing is a huge plus (but not required), and solid IT/computer skills are a must. This position is full time, for 40 hours per week at our Milwaukee office, 8:30am – 5:00pm. Job Description: This position will have dual roles, depending on the day. As a Front Desk Support Staff, you will be the first point of contact for our patients, creating positive and lasting impressions. You must be compassionate and empathetic. You will play a pivotal role in ensuring our practice runs smoothly by managing patient appointments while providing exceptional customer service. You will be responsible for the following duties: * Work closely with the Intake Coordinator. * Answer phones in a professional and caring manner. * Greet patients and other professionals at the front desk. * Assist in scheduling new patient appointments. * Provide professional communications with patients, clinicians, businesses, and staff by email, letter writing, fax and in person. * Ver