Cashier/Runner

**Cashier/Runner** The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide. **Here’s what we need:** At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived. **What you’ll be doing:** * **Point of Sale:** Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate. * **Guest Experience:** Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's. * **Menu Mastery:** Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs. * **Dining Room:** Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations. * **Cleanliness:** Ensure all guest\-facing areas of the restaurant are neat, clean, organized, and inviting. * **Teamwork:** Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back. * **Additional Support:** Perform other duties as assigned. **How you’ll do it:** * **Outgoing \& Friendly:** Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere. * **Active Listening:** Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow\-up questions to confirm understanding. * **Communication:** Communic