Electrical Service Dispatcher /Customer Service

**Overview** The customer service representative \& dispatcher position serves as the first point of contact for our customers and the primary coordinator of the day\-to\-day service and install schedule. This position is responsible for delivering a positive experience for all customers, using empathy and charisma to capture customer information, listen closely to issues, and effectively communicate services we offer. In addition, also ensuring that jobs are organized, dispatched, and completed to maximize efficiency and opportunities. It is the position holder’s responsibility to work independently and use critical thinking under stressful circumstances while cooperating with other office staff members, departments, and customers. All internal and customer interactions must be conducted in a professional manner that will enhance the image of our company. **Responsibilities** * Answer inbound customer calls with professionalism, empathy, and exceptional customer service. * Schedule and dispatch electrical service technicians to maximize efficiency and productivity. * Prioritize emergency service requests and adjust technician schedules throughout the day. * Maintain accurate customer records, work orders, and appointment details within dispatch software. * Communicate effectively with technicians regarding schedules, job updates, customer concerns, and route changes. * Confirm appointments, send reminders, and follow up with customers after completed service calls. * Respond promptly to voicemails, emails, online inquiries, and customer review requests. * Coordinate with office staff and management to ensure smooth daily operations and resolve scheduling conflicts. * Monitor technician availability and proactively fill schedule gaps while maintaining a high booking percentage. **Requirements** * Minimum **1 year of customer service experience** required; dispatching experience is preferred. * Excellent communication skills with a friendly and professional phon