Front Office Associate

We're hiring a Front Office Associate for our St. Louis location. The Front Office Associate is often the first person a client speaks with, whether they walk in or call in, which makes this role central to the impression we leave. You'll run the front desk, manage the schedule, keep records in order, and coordinate with staff across departments. It's a varied, people\-first position where no two days look exactly alike. Key Responsibilities **Reception \& Guest Relations** * Greet visitors and clients as they arrive and direct them to the right person or department * Answer, screen, and route incoming phone calls and emails * Respond to questions about services, hours, scheduling, and general policies * Handle routine concerns at the desk and escalate anything complex to a manager * Check clients in and out for appointments and keep the waiting area moving smoothly **Administrative Support** * Schedule, confirm, and update appointments using the office calendar system * Perform data entry and keep client records current and accurate * Collect payments, issue receipts, and log transactions for the bookkeeping team * Sort and distribute incoming mail, deliveries, and correspondence * Monitor office supplies and place orders when stock runs low * Keep the reception area presentable, tidy, and organized **Coordination \& Teamwork** * Relay messages between clients, staff, and management in a timely manner * Flag scheduling conflicts or record discrepancies to the right team member * Support other departments with clerical tasks when coverage is needed * Attend staff meetings and complete ongoing training as scheduled Qualifications * A welcoming, professional demeanor and genuine enthusiasm for helping others * Solid verbal and written communication skills, in person and over the phone * Confidence handling payments and performing routine calculations * Comfort with computers, scheduling software, and standard office systems (training provided) * Sharp organiz