Front Desk Agent

**About us** Hawkeye Hotels is a large business in New Orleans, LA. We are professional and agile. Our work environment includes: * Modern office setting * Growth opportunities \`\`\`Duties\`\`\` \- Greet and welcome guests in a friendly and professional manner \- Check\-in and check\-out guests efficiently and accurately \- Answer phone calls and respond to guest inquiries \- Provide information about hotel facilities, services, and local attractions \- Handle guest complaints and resolve issues promptly and effectively \- Maintain a clean and organized front desk area \- Assist with administrative tasks such as filing, data entry, and reservation management \- Collaborate with other hotel departments to ensure guest satisfaction \`\`\`Skills\`\`\` \- Multilingual: Ability to communicate effectively in multiple languages is a plus \- Guest Services: Strong customer service skills to provide exceptional guest experiences \- Phone Etiquette: Professional phone manner with excellent communication skills \- Customer Service: Ability to anticipate guest needs and provide personalized service \- Front Desk: Experience working at the front desk of a hotel or similar establishment \- Guest Relations: Ability to build rapport with guests and handle their requests professionally \- Phone Systems: Proficiency in operating phone systems, transferring calls, and taking messages Please note that this is not an exhaustive list of duties or skills required for the position. The responsibilities may vary depending on the specific needs of the hotel. Pay: From $14\.00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Free parking * Health insurance * Life insurance * Paid time off * Vision insurance Ability to Commute: * New Orleans, LA 70130 (Required) Work Location: In person