Front Counter Automotive Customer Service Assistant

Front Counter Assistant / Customer Service Representative **The Car Clinic of Miami** West Kendall, Miami, FL Full Time Monday through Friday, 7:30 AM to 5:00 PM No weekends Join a Growing Team Built on Honesty, Service, and Excellence The Car Clinic of Miami is a growing, family owned automotive repair facility that has proudly served the Miami community since 2010\. We are an AAA Approved Auto Repair Facility with an ASE certified team and a strong reputation for honesty, transparency, quality workmanship, and exceptional customer service. We are not trying to be the cheapest repair shop in town. We are working to become the most trusted and respected automotive repair facility in our community. We are looking for a dependable, organized, and service minded **Front Counter Assistant / Customer Service Representative** to support our customers, service advisors, technicians, and daily shop operations. This is not a position for someone who wants to sit behind a desk and wait for instructions. We need someone who notices what needs to be done, takes ownership, follows through, and helps the entire team operate at a higher level. What You Will Do You will help create a smooth, professional experience from the moment a customer contacts us until their vehicle is returned to them. Your responsibilities will include: * Welcoming customers with professionalism, warmth, and a positive attitude * Answering incoming calls and directing customers to the appropriate team member * Assisting with customer check ins, vehicle drop offs, and vehicle pickups * Monitoring customer inquiries and helping ensure they receive a prompt response * Monitoring our AAA portal and contacting new leads quickly * Supporting service advisors with estimates, documentation, and follow up tasks * Keeping customers informed while coordinating with the service advisor team * Performing a final quality control check on vehicles before they are returned to customers * Helping maintain