Desk Attendant (Part-Time 3rd Shift)

**Description** Job Overview: The Desk Attendant delivers exceptional customer service to residents, guests, and vendors by responding promptly and professionally to inquiries, concerns, and service requests. Ensures timely and efficient resolution of issues while maintaining a courteous and service\-oriented demeanor. Effectively communicates daily activities, incidents, and resident concerns to the Desk Attendant Supervisor and Operations Supervisor to support smooth property operations. The hours are Friday and Saturday 11:00 pm\-7:00 am Your Responsibilities: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. * Accountability for servicing customers with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful * Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor. Functions and Responsibilities of Building Attendant: * While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed. * Maintain a consistent and professional presence at the front desk, serving as the primary point of contact. Deliver exceptional customer service to residents, guests, vendors, and contractors. * Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner. * Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and cou