Market Delivery Support Specialist - Customer Service

What You Will Do * Serve as the primary point of contact for both internal and external customer inquiries. * Communicate with customers to capture feedback and enhance the in\-home delivery experience. * Proactively manage and resolve customer issues, including escalations and Executive Care cases. * Monitor and work alerts, queues, and cases through case/order management systems. * Manage “Save the Sale opportunities to recover potential lost revenue. * Process customer order changes and special order tracking (SOS). * Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on\-time deliveries. * Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules. * Coordinate with 3PL (third\-party logistics) partners to resolve customer and cargo\-related claims. * Input and manage claims (e.g., property damage) into Lowe’s claims portal. * Ensure timely updates and resolution of claims to preserve customer trust. * Communicate with Lowe’s retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers. * Foster strong relationships with Pro partners and vendors. * Demonstrate adaptability in a fast\-paced environment with multiple priorities. * Exhibit strong listening, communication, and documentation skills. * Use Microsoft Office and other applications effectively to support day\-to\-day operations. * Contribute to a culture of continuous improvement and customer\-first mindset. Minimum Qualifications * 1\-2 Years in customer service or support roles * Ability to read, write, and perform basic math skills * Strong interpersonal and problem\-solving skills * Proficiency in Microsoft Office Suite Preferred Work Experience * Experience with Inventory, processing returns and communicating with vendors * Exposure to logistics or home delivery operations **About Lowe’s** Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement