Front Desk Agent

**Description** Summary: **Who We Are** Join White Lodging — a hospitality company developing and operating award\-winning, premium\-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market. We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check\-in and check\-out experience. The ideal candidate has strong communication skills, a customer\-first mindset, and the ability to thrive in a dynamic, guest\-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services. Responsibilities: **What You'll Do** * Provide the highest quality of service to guests, anticipating and exceeding their expectations * Check guests in and out efficiently and in a friendly manner * Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures * Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings * Assist in maintaining the cleanliness of the lobby and entrance * Ensure security and confidentiality of all guest and hotel information * Effectively respond to and resolve guest concerns or complaints * Perform other duties as assigned **What You'll Bring** * Strong communication skills * A passion for customer service * The ability to be flexible and adapt to any situation * A desire to work as part of the front desk team * An outgoing personality with a positive attitude * Previous hospitality experience is helpful but not required * Ability to stand and move at a fast pace for long per