Call Center Customer Service Representative

<p><br><strong>Job Overview</strong><br><br><br><strong>Thebes USA</strong>, the U.S. division of Thebes Consult, an international advisory and consulting firm, is seeking a dedicated and professional <strong>Call Centre Customer Service Representative</strong>. As a specialist in legal, regulatory, investment, and compliance advisory services, we are looking for an individual to be the first point of contact for our valued clients. This is a <strong>Full-Time</strong> position based in **Texas City, Texas, United States**. The successful candidate will play a crucial role in upholding our commitment to exceptional client service and support.<br><br><br><strong>Salary:</strong> <strong>$30 - $40 USD per hour</strong><br><br><br><strong>Responsibilities</strong><br><br><br>* Serve as the primary point of contact for clients, handling inbound and outbound calls with the utmost professionalism.<br><br>* Respond promptly and accurately to client enquiries received via telephone, email, and other communication channels.<br><br>* Provide clear information regarding the firm's specialised advisory services.<br><br>* Address and resolve client issues or complaints efficiently, ensuring a high level of client satisfaction.<br><br>* Escalate complex or technical queries to the appropriate legal, regulatory, or investment consultants.<br><br>* Maintain precise and comprehensive records of all client interactions within the company's CRM system.<br><br>* Assist with scheduling appointments and consultations between clients and our advisory team.<br><br>* Uphold client confidentiality and data protection standards at all times.<br><br>* Contribute to team efforts by accomplishing related results as needed.<br><br><br><strong>Qualifications</strong><br><br><br>* Proven experience in a customer service, client relations, or call centre environment, preferably within a professional services firm.<br><br>* Exceptional verbal and written communication skills, with a clear and professional telephone manner.<br><br>* Strong interpersonal skills with an ability to build rapport with a diverse range of clients.<br><br>* Excellent problem-solving capabilities and the ability to remain calm under pressure.<br><br>* Proficient in the use of MS Office Suite; experience with CRM software is highly desirable.<br><br>* A high degree of accuracy and meticulous attention to detail.<br><br>* A proactive and positive attitude with a strong work ethic.<br><br>* An understanding of or interest in the legal, financial, or compliance sectors would be a distinct advantage.<br><br>&nbsp;</p>