Front Desk Agent

**Description** Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day. **Compensation:** $19\.28/HR **What will you be doing?** * Check guest in and out of room. * Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs. * Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints. * Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. * Answer guest questions regarding area or hotel, outlet information and services. * Greet and welcome guest as they arrive to the hotel. * Cash handling accuracy including responsibility for House Bank. * Maintain cleanliness, sanitation, and personal hygiene. **What do you bring to the role?** * Ability to stand and move throughout the front office and continuously perform essential job functions. * Ability to read, listen, and communicate effectively in English, both verbally and in writing. * Ability to access and accurately input information using a moderately complex computer system. * Hearing and visual ability to observe and detect signs of emergency situations. * High school diploma or equivalent required. **What’s in it for you?** * A free, well\-balanced meal every shift * Room discounts at Marcus Hotels \& Resorts * Discounts at Marcus Hotels \& Resorts restaurants, cafes, lounges, g