General Manager

**About Us** Cream City Concepts is Milwaukee’s hospitality group built for the energy of a packed house. We run Oak Barrel Public House, Who’s on Third, Who’s on Layton, Cream City Catering, and 3rd Street Retreat — craft food, cold drinks, game days, date nights, big events, and a place to stay, all over the city. The pace is fast, the standards are high, and the people are what make it work. **About the Role** Oak Barrel Public House is a high\-volume bar and restaurant where hospitality comes first and standards hold steady — especially on game days, event surges, and peak weekends. The General Manager is the operator of the building — a floor\-first leader who delivers strong opens, smooth service, clean closes, and disciplined controls, leading side\-by\-side with the AGM, Service Manager, and kitchen leadership. Oak runs the highest event volume in the group, so the GM has a major impact on Cream City Catering and on every event held at Oak Barrel, partnering closely with the Catering \& Events team. You embody Cream City Concepts’ mission and standards through daily execution — guest connection, team coaching, disciplined shift leadership, and brand protection — and you own the venue’s results. **Lead From the Floor** Arrive early and prepared. Plan, forecast, and adjust proactively to keep service smooth and teams aligned. Lead from the floor with structure, clear communication, and consistent follow\-through — in it with the team during the rush, not hiding in the office. Coach with urgency and respect while holding the standard, and when you’re the most senior person in the building, it runs like an owner is there — because one is. **What We’re Hiring For** Skills can be taught. These five can’t — they’re the bar in every CCC venue, every shift. * **Optimistic Warmth —** You set the tone for the entire building — positive, professional, and steady — and your team and your guests feel it. * **Curious Intelligence —** You run on the numbers and