Service Technician Specialist

The **Service Technician Specialist, Level 3** is an advanced/senior level maintenance technician. This is an advanced senior\-level position handling the most complex, specialized repairs, preventative maintenance, and emergency response, often acting as a technical skills mentor and/or team lead. This position’s primary focus is on complex diagnostics, preventative maintenance strategy, and supporting team leadership. **KEY RESPONSIBILITIES** * Diagnosing and resolving advanced issues that lower\-tier technicians cannot (e.g., major HVAC, advanced electrical, or boiler issues) * Leading or training lower\-level technicians on company procedures * Perform preventive maintenance and repairs * Perform safety and quality inspections * Assist service manager in overseeing large capital projects or coordinating with outside vendors * Follow company safety procedures and appearance standards * General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc. * Acts as a team lead in Service Manager’s absence **REQUIRED SKILLS/QUALIFICATIONS** * Considerable experience (2–5\+ years), advanced technical knowledge, and strong troubleshooting skills * EPA certification Type I, II, or Universal required; CPO preferred in some portfolios **PREFERRED QUALIFICATIONS** * High school diploma; trade school or some college * CAMT certification * Bilingual communication ability where useful for the properties **COMMUNICATION SKILLS** * Mentoring and training Level 1 and 2 technicians in technical skills and company procedures * Assist Service Manager in creating detailed, written reports for property management regarding system failures or compliance issues * Ability to explain technical issues and next steps to residents in simple, clear language * Interdepartmental communication with leasing teams to update them on apartment turnover and service request status * Communicate directly with residents during emergenc