Aisles Online Shopper

Additional Considerations (if any): Night \& Weekend Shifts Required * **At Hy\-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Aisles Online Shopper **Department:** Aisles Online **FLSA** : Non\-Exempt **General Function** Responsible for selecting “the best of the best” products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers. **Core Competencies:** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism **Reporting Relations** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager Positions that Report to you: None **Primary Duties and Responsibilities** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) + Escorting them to the products they are looking for. + Securing products that are out of reach. + Loading or unloading heavy items. + Making note of and passing along customer suggestions or requests. + Performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone and emails promptly and provides friendly, helpful service to customers who call. * Accurately selects groceries ordered online by customers. * Selects highest quality produce, meat, and othe