Complex Scheduler - Dermatology

Responsibilities/Job Description: The **Complex Scheduler \- Dermatology** is responsible for scheduling and coordinating multiple services including but not limited to appointments, imaging, labs, procedures, surgeries, and treatments. The Complex Scheduler collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete. **Responsibilities*** Pre \& Post\-Appointment Support * Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments. * Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered. * Provides patients/caregivers with information and updates. * Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor. * Monitors, manage, and schedules/reschedules appointments from work queues or messages. * Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns). * Customer Service * Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: * Appointments, labs, imaging are prioritized and sequenced appropriately. * Patient has followed through on their labs, imaging, and appointments. * Medical records (results, office notes, etc) are received on time and available to the provider/care team. * Prior authorization is completed, if needed. * Appointments, labs, imaging are prioritized and sequenced appropriately. * Effectively communicates with customers (patients, caregivers, providers, care team members, outside health systems) in a professional and respectful manner. * Deliver a consistently high level of service and goes above and