Technical Success Manager

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R\&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com . **Job D** **escription** **:** The Technical Success Manager (TSM) is responsible for driving customer value through a combination of technical expertise and customer ownership. Acting as a trusted advisor, the TSM ensures customers achieve strong adoption, measurable outcomes, and long\-term success with Darktrace. **Core Responsibilities:** 1\. Own Customer Outcomes * Lead the post\-sale engagement model across onboarding, adoption, optimization, and renewal readiness * Build relationships with key technical stakeholders * Develop and execute success plans aligned to customer objectives * Collaborate with Account Managers, Sales Engineers, and Renewal Managers to shape and execute aligned account strategies that drive customer outcomes 2\. Drive Technical Value \& Adoption * Serve as the primary technical advisor for customers * Ensure deployments are optimized and supporting customer needs * Lead use case expansion, health checks, and technical reviews 3\. Identify \& Mitigate Risk * Monitor customer health, adoption, and technical performance * Proactively address risks (e.g., low adoption, configuration gaps) * Lead escalations and coordinate with internal teams when needed 4\. Support Retention \& Growth * Reinforce value to support renewals and lo