Scheduling/Customer Service Representative - NC Surgery Plastics

**Description** Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well\-being of the communities we serve across North Carolina. Summary: Works collaboratively to ensure accuracy and completeness of scheduled procedures. Responsibilities: 1\. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary. 2\. Accurately communicates procedure and prep information to patient and physician office staff. 3\. Obtains accurate and valid physician orders for all procedures. 4\. Consistently achieves productivity and customer satisfaction goals. 5\. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information. 6\. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software. 7\. Serves as a departmental receptionist and office assistant as needed. 8\. Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors. ### **Other Information** Other information: **Education Requirements:** * High School Diploma or GED plus one year of related experience or training required. **Licensure/Certification Requirements:** * No licensure or certification required. **Professional Experience Requirements:** * Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired. **Knowledge/Skills/and Abilities Requirements:** * LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operatin