Salesforce Senior Consultant, Functional Transformation

**Salesforce Senior Consultant, Functional Transformation** Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High\-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need. Recruiting for this role ends on December 31, 2026\. **Work you'll do** As a Senior Consultant on the Sales \& Service team, you will be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design and flow mapping), testing, training, defining support procedures, and supporting implementations. A successful candidate would possess these skills: * Ability to work independently and collaborate as part of a team * Effective written and verbal communication skills * Meticulous attention to detail and quality of work product * Ability to build and sustain professional relationship * Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast\-paced and dynamic environment * Strong interpersonal skills and professional demeanor * Ability to meet deadlines * Ability to provide clear guidance to others **The team** Our Sales \& Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets. Qualifications Required * 6\+ years of consulting and Salesforce experience, including program and workshop design * 2\+ full life\-cycle Salesforce impleme