Resident Relations Specialist / Front Desk

**Description** **Job Overview:** The **Resident Relations Specialist/Front Desk** supports the General Manager (“GM”) and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on\-site positions promote and exude warm and helpful service, the RRS position specifically focuses on “Five\-Star” service excellence. The RRS is tasked with understanding residents expressed and unexpressed preferences and executing a full\-service hospitality platform under the direction of the GM. The RRS is customer focused with excellent interpersonal communication and organizational skills and has a “can do” attitude. He/she must understand and adopt all community management tools (communications mediums, Connect, Access Control, Security etc.) on a daily basis to enhance the lifestyle of every resident. In addition, the RRS supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co\-workers and management. **Compensation:** $20\-23/hr *FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.* **Your Responsibilities:*** Identifies and clarifies residents expressed and unexpressed needs, answers questions andgives di