IT Support Analyst

**About QuadReal Property Group** QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98\.5 billion. From its foundation in Canada as a full\-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com **Role** **Description** The IT Support Analyst will provide **end** ‑ **to** ‑ **end** **IT support** , covering both **Level 1 and Level 2 responsibilities** , to users across the organisation. Operating within a real estate environment, the role supports business ‑ critical systems used by property management, finance, legal, and asset teams, ensuring IT services are reliable, secure, and responsive. The role requires a strong customer ‑ focused approach, the ability to resolve a wide range of technical issues independently, and effective collaboration with third ‑ line or external support providers where required . **Responsibilities** **Customer Service and IT Support** * Act as the first point of contact for IT incidents and service requests * Provide both first and second line support (on site, remote, and phone) * Log, manage, prioritise, and resolve tickets in line with SLAs * Diagnose and resolve desktop, laptop, mobile, and application issues * Escalate unresolved issues with clear diagnostics and documentation **Microsoft 365 \& Application Support** * Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint * Administer user a