Guest Services Agent - Driver (Part-Time)

**General Summary**: The Guest Services Agent \- Driver is responsible for safely transporting guests between designated areas in company registered vehicles and equipment in a manner which promotes a positive Zoo experience and demonstrates unparalleled customer service. This position requires a flexible schedule to include weekends, holidays, and special events. The Guest Services Agent – Driver, will report directly to the Director of Guest Services Operations and Guest Services Manager(s). This position is not responsible for performing maintenance or repairs on equipment. Additionally, the Guest Services Agent \- Driver will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals. **Essential Functions**: **Primary Function**: * To transport guests safely to and from designated locations on shuttles, mobility vehicles, and train; * Drive vehicle in compliance with all state driver's licensing requirements, department, and zoo wide safety policies; * A secondary assignment may include operating the carousel, golf carts, gator, trash truck and refuse vehicle * Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service; * Assist with completing daily operations checklist on zoo shuttle and train; * Use train and shuttle intercoms to greet and welcome guests, provide safety instructions, and make any other necessary announcements; * Monitor guests’ behavior to ensure their safety on and around the shuttle, train, mobility vehicle and carousel; * Load and unload responsibilities associated with Zoo shuttle, train, mobility vehicle and carousel; * Safely and efficiently assist with operating assigned equipment; * Ensure cleanliness of all shuttle vehicl