IRC Analyst

We are seeking a dynamic and proactive Incident Response Analyst (IRA) to join our global operations team. This role is critical to maintaining operational integrity across data centers, cloud services, and regional facilities. The ideal candidate will be experienced in realtime monitoring, incident response, and collaborative coordination, with the ability to manage both IT infrastructure incidents and facility/environmental alerts. The IRA must consistently meet strict Service Level Agreement (SLA) timelines to ensure rapid detection, response, and resolution of incidents. Key Responsibilities Monitoring \& Detection * Continuously monitor for alerts and alarms across: * IT infrastructure: Server performance issues, network outages, system failures. * Environmental alerts relevant to operations * Response to Cloud based alerts/alarms. * External Facing Services: Incoming emails, including colocation maintenance notices, service requests from CDN partners, and other critical notifications * Responsible for initial assessment, containment, and mitigation of cloud infrastructure alerts and alarms * Proven experience managing live infrastructure incidents across OCI/AWS/Azure/GCP within a 24/7 Operations Center. * Serve as the first responder to all alerts and notifications—perform prompt triage, categorize severity, and initiate appropriate response actions in alignment with defined SLA timeframes. * Create and manage alarm, incident and change tickets, ensuring documentation quality and strict adherence to SLA timelines. Incident Response \& Coordination **Serve as the Incident Commander during active incidents, leading incident bridge calls and orchestrating response efforts in collaboration with internal teams, subject matter experts (SMEs), external vendors, and the Global Operations Center (GOC).** * Facilitate global shift handovers, ensuring seamless communication and issue tracking between regions. * Collaborate closely with data center operators, networ