Senior Associate, Infrastructure Operations – Voice & Network

<p><b>It Starts Here:</b><p></p><p>Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.&nbsp; This is more than a strategic shift.&nbsp; It’s a chance for driven professionals to grow, learn, and make a real difference.</p><p></p><p>If you are interested in exploring the possibilities <b>We Want to Talk to You!</b></p><p></p><p></p><p></p><p><b>The Difference You Make:</b></p><p>The Senior Associate, Infrastructure Operations – Voice &amp; Network is responsible for the operational ownership, stability, and continuous improvement of the organization’s enterprise voice and trading floor communication systems.</p><p></p><p>This role leads the day-to-day support of trading turrets, telephony platforms, compliance voice recording systems (NICE), carrier connectivity (including BT), and associated voice virtualization platforms. The position works directly with Traders, business stakeholders, Networking teams, and external vendors to ensure high availability, regulatory compliance, and operational excellence.</p><p></p><p><b>This is a hands-on senior operational role requiring full on-site presence on the Trading Floor. Weekend and after-hours work is required to support Trading Floor changes &amp; configurations; production upgrades &amp; deployments; and incident recovery &amp; urgent interventions.</b></p><p></p><p><b>Key Responsibilities:</b></p><p><b>Trading Floor &amp; Voice Platform Ownership</b></p><ul><li>Serve as a senior operational point of contact for trading floor voice systems.</li><li>Work directly with Traders and Front Office users to support and optimize turret functionality.</li><li>Customize and configure turrets, trading lines, and user profiles aligned to b