Senior Engineer, Interactive Voice Response - AI/ML

**Why Join GEICO?** At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Our Service Engineering team at GEICO is revolutionizing customer service using AI and multi\-agent systems. If you're passionate about creating large\-scale, distributed AI applications with significant business impact, this opportunity is perfect for you. Our focus is on enhancing self\-service rates across all communication channels, from voice (IVR) to chat. Our Senior Engineer is a leading member of the engineering staff working across the organization to provide friction\-less experience for our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high\-quality technology products and services in a hyper\-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front\-end UIs through back\-end systems and all points in between. **As a Senior Engineer, you will:** * Design, develop, and deploy large\-scale distributed AI applications that power customer self\-service across multiple communication channels (voice, IVR, chat). * Build and optimize multi\-agent systems that enable intelligent, collaborative decision\-making to improve automation and customer experience. * Collaborate with cross\-functional t