Pharmacist Local Specialty

**Job Summary** Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Responsible for overseeing the daily operations of the pharmacy department and is accountable for workflow management, clinical management of patients, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of customer service (including patients, providers, and pharmaceutical and payer partners), and developing and protecting department assets. **Job Responsibilities** Patient Experience * Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.). * Responds to patient inquiries and complaints in a timely manner and answers questions to ensure a positive patient experience. Operations * Manages the daily operation of the pharmacy department. * Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to patients, prescribers, pharmaceutical manufacturers, payers, and health systems. * Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program. * Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports. * Recommends and implements asset protection contro