Pharmacy Manager Local Specialty

**Customer Experience** * Ensures department personnel provide hospitable service and information; and are courteous, friendly, and efficient. * Responds to customer inquiries and complaints, maintains and improves overall image of pharmacy department. **Operations** * Manages the operation of the pharmacy department. * Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to customers inclusive of patients, prescribers, pharmaceutical manufacturers, payers, and health systems. * Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program. * Assures accurate and timely reporting of inventory for limited distribution drugs (LDD) when required (daily, weekly, monthly). * Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports. * Recommends and implements asset protection controls and procedures to identify and minimize profit loss. * Improves and maintains pharmacy department housekeeping, maintenance, and appearance for the safety, health, and well\-being of customers and employees, and ensures adherence to applicable government regulations and laws. * Controls the store's safe and "bank," including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management. * Assures proper operation and maintenance of pharmacy department systems and equipment. * Maintains awareness of third party pharmacy business opportunities, and assures proper administration and implementation of third party pharmacy systems and procedures to lessen payment rejections. Resolves third party rejection problems promptly, and resubmits rejected claims for payment on a timely basis. * Manages