Senior Manager, IT Service Orchestration

Are you a strategic operations leader who thrives on building order from complexity? Join Deloitte Technology's enterprise service operations team as a Senior Manager, Service Orchestration \- a pivotal role that serves as the connective tissue across our global support organizations, driving efficiency, automation, and seamless service delivery at scale. Recruiting for this role ends on October 31, 2026 **Work you'll do** As a Senior Manager, Service Orchestration, you will: * Establish and lead the enterprise Service Orchestration capability, creating a unified intake and engagement model across DT Global, Core, GCC, and EOX/CXO organizations * Own end\-to\-end orchestration of tickets and service requests spanning multiple support teams, ensuring efficient triage, routing, and resolution while eliminating organizational silos * Define and govern enterprise escalation frameworks, acting as the escalation authority for high\-impact incidents and cross\-organizational service disruptions * Develop consolidated operational dashboards and executive reporting that provide leadership with actionable insights into SLA attainment, workload trends, and customer experience metrics * Lead automation, AI, and self\-service initiatives \- including virtual agents and predictive support models \- to increase ticket deflection, reduce operational friction, and deliver measurable business value * Drive continuous improvement through root cause analysis, process standardization, and governance forums that ensure scalable, compliant service management practices **The successful candidate would possess these skills** * Ability to work independently and collaborate as part of a team * Effective written and verbal communication skills * Meticulous attention to detail and quality of work product * Ability to build and sustain professional relationships * Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast\-