Customer Service Representative

Description: South West Plumbing is urgently hiring for a **Customer Service Representative!** **Who are we?** We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems. At South West Plumbing we strive to ensure our employees are taken care of. We are known for stability and lateral growth amongst other career advancement opportunities! **Benefits:** * Competitive Wage: $23\.00 per hour * NO on\-call shifts \& NO after\-hours calls. * Weekly pay! * Start earning PTO immediately. * Great medical benefits, including dental, vision and life insurance for you AND your family. Generous 401K Company match. * 6 Paid holidays * On\-going technical and sales development training from the best in the business. * Gain a family! We do a lot more than just work together. You will come to love our company outings; casual office environment and you will build life\-long friendships. **The Big Task:** This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s. **Job Duties:** * Convert incoming customer calls into booked service or lead setting appointments. * Deliver call scripts with an authentic cadence; be clear, compelling and personable. * Respond to customer requests, resolving issues and promoting the brand. * Be professional and establish customer rapport, encouraging repeat business. * Participate in training to boost booked calls and practice outbound calling. * Adhere to the company’s plan for resolving customer complaints quickly and favorably. * Maintain and update customer databases with complete and accurate information. * Learn and follow with consistency the SOPs for the department * Assist with conf