CX Salesforce Solution Architect

This is a leadership role with TCS ESU (TSS). We are seeking a seasoned a seasoned solution architect to lead sales\-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI\-enabled approach to draft intelligent, scalable, and business\-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage.  Lead proactive pre\-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.  Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.  Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.  Build trusted advisor relationships and identify opportunities for cross\-platform integration.  Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg \& with the flexibility \& initiative to take up other industry domains,  Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,  Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in\-depth understanding of Industry domain and Trends,  Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,  Ability to manage diverse team and project stake holders (Customer \& TCS management, Salesforce, ServiceNow, Oracle CX),  Experience in working with team based in multiple time zones,  Innovation Mindset Qualifications:  13\+ years of overall experience with 10\+ years’ deep expertise in Salesforce ecosystem.  Proven record in pre\-sales, consulting, and enterprise\-grade implementation cycles.  Hands\-on experience with AI/ML integration and data\