Client Success Manager (CSM)

### **Description** The Scale Space is a marketing agency that runs full\-funnel growth for clients including ads, automation, and strategy. Small, fast\-moving team based in North Hollywood, CA. The primary offer is built around one goal: creating marketing systems that drive consistent revenue not just traffic, clicks, or vanity metrics. Business Information Links:* Company Website: https://thescalespace.com/ * CEO LinkedIn: https://www.linkedin.com/in/rickgaisie/ * Base Salary: + $55,000\-$70,000/year * Benefits: + 15 Vacation, 8 Sick, 2 Personal days, 4 Bereavement, 6 Holidays, 25 Maternity/Paternity company paid days * Timezone/Working Hrs: + This is a full time W2 position, 8 hours/day position with breaks on PST/PDT Own the full client relationship across a book of accounts. Keep clients informed, confident, and getting results by staying on top of every project and acting as the bridge between the client and the internal execution team. If you’re ready to be part of a fast\-paced team and ascend the ranks, let’s see what you’re made of! ### **Key Responsibilities** * Serve as the primary point of contact for assigned clients * Run regular client check\-ins and proactive updates on progress, results, and next steps * Own project status across all accounts; always know what's done, in progress, and blocked * Pull direction from the internal team (ads, automation, strategy) and translate it into clear client communication * Drive projects forward by coordinating across the team and clearing blockers * Surface client feedback, new requests, and shifting priorities back to the team * Work closely with the execution team to ensure work is delivered on time and to standard * Build strong, trusting relationships that drive long\-term retention * Daily execution of team \& administrative tasks. + Morning Check\-in + End of Day report + Check and respond to all client messages/emails + Update project s