IT Administrator (Stockholm) - Full-Time

YOUR MISSION AT VOI As an IT Administrator at Voi, you strengthen our internal IT function by combining hands-on operational support with solid project coordination, documentation, and learning and development skills. You keep IT projects on track, ensure processes and knowledge are well-documented and accessible, and help both the IT team and the wider organisation build capability. You work with a good degree of independence, owning workstreams, coordinating across teams, and proactively improving how the IT function operates. In this role, you will: Provide timely, high-quality IT support to employees globally, handling tickets and walk-ins with clear communication and consistent follow-through. Coordinate and drive IT projects from planning through delivery, managing timelines, dependencies, stakeholder communication, and follow-up. Own and maintain IT documentation, knowledge bases, and internal guides, keeping them accurate, up to date, and user-friendly. Support learning and development by creating training materials, running onboarding sessions on IT tools, and identifying knowledge gaps and sharing opportunities. Partner with colleagues across departments to understand their needs, gather feedback on IT services, and translate that into practical improvements. Help maintain and administer core IT systems such as JumpCloud, Google Workspace, Slack, and Confluence, following and improving established standards. Support IT onboarding and offboarding processes so they remain robust, well-documented, and consistently executed. Identify inefficiencies in IT workflows and processes, and propose and implement practical improvements, including in automation workflows. Contribute to IT compliance and security initiatives by helping maintain standards, supporting audits, and keeping policy documentation current. WHAT YOU NEED TO EMBARK You are a structured, collaborative and curious IT professional who enjoys combining day-to-day operational support