IT Support Specialist needed!

Do you have a strong background in network infrastructure and a passion for service management? Are you motivated by creating stable, high-performing IT services while collaborating with stakeholders across a global organization? If you are an experienced IT Support Specialist with expertise in Network Services who thrives in a strategic and operational role where governance, continuous improvement, and business value go hand in hand then this might be your next step! About the position Perido is looking for an IT Support Specialist on behalf of one of our clients, an international company operating in a complex and technology-driven environment. In this role, you'll be responsible for the overall lifecycle, governance, performance, and continuous development of the organization's network services. You will work closely with business stakeholders, suppliers, and service delivery teams to ensure services meet business needs, contractual commitments, and compliance requirements. The position is placed in Södertälje. Your daily tasks Own and develop the service roadmap for Network Services and contribute to the overall service portfolio roadmap Ensure network services align with business objectives and evolving operational needs Manage the service lifecycle, governance framework, and service agreements Monitor and follow up on KPIs, SLAs, and XLAs, ensuring service quality and timely corrective actions Analyze service performance and stakeholder feedback to identify improvement opportunities Coordinate service delivery together with internal teams and external suppliers Act as the primary point of contact between business stakeholders, vendors, and service delivery organizations Manage supplier relationships and vendor performance through established governance processes Oversee budgeting, forecasting, financial follow-up, and reporting for network services Ensure compliance with Information Security, GDPR, Privacy, and Export Control requirements Drive continuous im