IT Support Technician

Job ID: 4683 Are you passionate about customer service and IT, and want to explore new opportunities in the bank? We are currently looking for a service minded and tech savvy person to join our On-Site Support Team at Nordea Stockholm HQ. This is a temporary position with end date 2026-12-01. About this opportunity Meet the On-Site Support Team. We are working with global processes, delivering within the agreed service levels, aligned with the highest focus on delivering the best service to our users. Our motto is, “have the courage to deliver quality”. You’ll be responsible for performing best in class service and support to all IT related end-user hardware, as well as executing hardware work orders and incident reports. You may also assist with special projects and other activities if needed. Who you are Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others. What you’ll be doing: Handling orders Perform Asset updates Participating in projects Installing, break-fix and testing of IT hardware Take ownership for delivering services within the agreed service level and focus on our end-users satisfaction Support end users in their day-to-day work, face to face as well as digitally The position is based in Nordea Stockholm HQ (Smålandsgatan 15-17). The team is part of a bigger Global team supporting the Nordics, Estonia and Poland. Please note that as this is an On-Site Support role, remote work is not possible. To succeed in this role, we believe that you have: Fluency in verbal and written English. We also consider it highly meritorious if you speak, write and understand Swedish Experience from internal and external customer contact, preferably in a support and service organisation Knowledge about Microsoft produc