IT Support Engineer (Tier 1)

CubX Inc. is a fast\-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1\), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day\-to\-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem\-solving, and continuous learning. Why CubX? At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top\-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: Competitive Salary \& Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. Fun \& Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. Want to see what what It’s really like to work at CubX? What It’s Really Like to Work at CubX (Inside Our Team) Responsibilities Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms Manage and prioritize your ticket queue effectively Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications Troubleshoot desktop, hardware, and basic networking problems Maintain precise and up\-to\-date ticket documentation Assist with user onboarding, device setup, and minor projects Communicate clearly and professionally with clients Participate in occasional after\-hours or on\-call support Proactively identify and address potential issues before they escalate Requirements Mi