Customer Education & Learning Experience Designer

About CubX CubX is a modern Managed Service Provider (MSP) transforming how businesses experience technology. We believe IT should be simple, secure, and enjoyable—not confusing or intimidating. Through automation, thoughtful design, and world\-class customer experiences, we're changing what businesses expect from their technology partner. As we continue building the future of our platform and services, we're looking for someone who can redefine how customers learn. If you're passionate about education, design, storytelling, and making complex technology easy to understand, we'd love to meet you. **Why CubX?** At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top\-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: * Competitive Salary \& Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. * Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. * Fun \& Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. **Want to see what what It’s really like to work at CubX?** What It’s Really Like to Work at CubX (Inside Our Team) About the Role We're looking for a **Customer Education \& Learning Experience Designer** to create one of the best customer education programs in the MSP industry. This is far more than a documentation role. You'll own how customers learn everything from Microsoft 365 and cybersecurity best practices to AI tools, CubX products, and everyday technology workflows. You'll partner with engineers, designers, leadership, and support teams to transform technical knowledge into engaging, polished lea