Front Desk Associate

Are you passionate about creating exceptional guest experiences? We're looking for a dependable, friendly, and service\-oriented professional to join our hotel team. As the first point of contact for our guests, you'll play a key role in delivering warm hospitality, ensuring smooth daily operations, and making every stay memorable. **What You'll Do** * Welcome guests with a warm, professional attitude and efficiently manage the check\-in and check\-out process. * Deliver outstanding guest service while upholding brand standards and creating a positive first impression. * Answer incoming phone calls promptly and professionally, providing accurate information and assistance. * Resolve guest concerns with confidence, empathy, and effective problem\-solving skills. * Manage multiple tasks and guest requests with accuracy, organization, and attention to detail. * Maintain a clean, organized, and inviting front desk and lobby area through light housekeeping duties, including dusting and tidying. * Collaborate with fellow team members and assist with additional responsibilities as assigned by management. **What We're Looking For** * Previous hotel front desk experience is a plus—but a positive attitude and willingness to learn are just as valuable. * Must be at least 18 years of age. * Successful completion of a paid training program (minimum two weeks). * Ability to stand for extended periods and lift up to 25 pounds. * Comfortable performing physical tasks such as walking, bending, reaching, kneeling, stooping, and crouching. * Strong communication and interpersonal skills with a genuine passion for helping others. * Calm, confident decision\-making when handling challenging situations. * Excellent organizational and multitasking abilities in a fast\-paced environment. * Dependable, punctual, detail\-oriented, and committed to providing exceptional service. * Availability to work the 7:00 AM–3:00 PM shift and/or 3:00 PM–11:00 PM shift as needed. **Schedule** * Full