HVAC Dispatcher

**Overview** Join our dynamic team as an HVAC Dispatcher, where your organizational skills and technical knowledge will drive the efficiency of our heating, ventilation, and air conditioning (HVAC) service operations. In this vital role, you will coordinate dispatch activities, manage communication between field technicians and clients, and ensure timely response to service requests. Your proactive approach and attention to detail will help us deliver exceptional service while optimizing our logistical workflows. This position offers an engaging environment for individuals eager to contribute to a thriving HVAC operation through effective dispatching and transportation management. **Responsibilities** * Coordinate and schedule HVAC service calls, repairs, and maintenance appointments using transportation management systems such as Oracle Transportation Management and SyteLine. * Communicate clearly with field technicians, clients, and vendors via multi\-line phone systems, ensuring accurate information exchange and prompt response to service needs. * Track and manage fleet movements utilizing GPS and GIS tools to optimize routes, reduce downtime, and improve overall efficiency. * Maintain detailed records of dispatch activities, including data entry into AS400 systems, shipping \& receiving logs, and freight documentation. * Utilize analysis skills to assess transportation plans, identify bottlenecks, and implement improvements in logistics workflows related to HVAC service delivery. * Collaborate with supply chain teams to coordinate parts delivery, equipment logistics, and inventory management for timely service execution. * Ensure compliance with safety protocols and customer service standards through professional phone etiquette and effective communication skills. **Qualifications** * Proven experience in dispatching within a logistics or transportation environment; familiarity with HVAC or technical service industries is a plus. * Strong knowledge of trans