Customer Service Representative

**Benefits:** * Bonus based on performance * Company parties * Health insurance * Opportunity for advancement * Training \& development **Job Summary** We are seeking a **Customer Service Representative** to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. **Responsibilities** * Receive a high volume of inbound calls and emails * Identify the reason for the customer’s call, collect relevant information, and provide solutions * Use best practices in customer service techniques to develop rapport and build relationships with customers * Document all customer interactions * Meet personal and team quotas * Attend trainings to maintain up\-to\-date skills and knowledge **Qualifications** * Excellent phone and verbal communication skills * Understanding of active listening techniques * Ability to work well under pressure * Highly organized with the ability to prioritize projects and manage time effectively