Quality Support Pharmacy Technician

**About the Job:** The Facility Support Specialist serves as the primary liaison between SpecialtyRx and partnered long\-term care facilities. This role ensures seamless communication, timely issue resolution, and accurate data management to support the pharmacy’s commitment to exceptional service and patient safety. **Responsibilities:** * Investigate and provide detailed information to Account Executive issues via Mediprocity, email, phone call, etc. * Maintain accurate facility information (facility lists, backup lists, etc.) * Complete Occurrence Reports on recurring issues to be evaluated by the Compliance Officer and shared with department heads. * Identify trends in facility\-related complaints to assist in internal pharmacy resolutions. * Communicate with department heads and supervisors to assist in the delivery of specifically requested items. * Handle emails and phone calls directly from facility administration and account executives. * Annually update House Stock and MD lists for accuracy. * Respond promptly to facility inquiries via Mediprocity, email, and phone to ensure timely issue resolution. * Collaborate with Account Executives and department heads to coordinate delivery of requested medications and supplies. * Track and identify patterns in facility\-related concerns to assist in proactive process improvement. * Maintain up\-to\-date facility lists, backup contacts, and other key records. **Qualifications:** * Ohio Board of Pharmacy Pharmacy Technician license (required). * Experience in Long Term Care Pharmacy and customer service preferred. * Courteous and polite phone skills. * Computer literate. * Detail oriented and organized. * Must be able to multitask. * Must possess excellent verbal and written communication skills. * Must be able to think critically and solve problems efficiently. **Job Type**: Full\-time. 12pm\-8:30pm Monday\- Friday **What We Offer:** * Competitive hourly pay (based on experience). * Co