Operations Consultant – Logistics/Freight Forwarding/Customs

JOB TITLE: Logistics Operations \- Software Consultant FLSA CLASSIFICATION: Exempt DEPARTMENT: Professional Services REPORTS TO: Senior Director Professional Services REVISION DATE: 6/25/2026 SUMMARY: Software Consultants are responsible for the implementation of Magaya products and solutions in addition to mentoring and growing the team. They oversee and support multiple customers with their implementation/consulting projects. The Software Consultant reviews external client product demands, develops project plans and solutions. The software consultant ensures that implementations are completed on time, within budget, and meet client expectations. DUTIES AND RESPONSIBILITIES: * Implement Magaya products and solutions for new customers. Applying past operational expertise to improve customer experience and value. * Manage, train, and mentor the greater Professional Services team. * Coach and evaluate implementation work. * Project Management: Oversees and supports project plans and ensures that implementations are completed on time, within budget, and meets client expectations. * Collaborate with solutions developer team and ensure compliance with all client requirements and provide appropriate training to clients and ensure efficient implementation of all solutions and modules. * Report to management status of all ongoing projects and issues. * Guarantee department processes execution. * Performs other related duties assigned by management. QUALIFICATIONS: At 2\-5 years of experience in the related area as an individual contributor or leader: * International Freight Forwarding and Consolidations * Warehousing, Supply Chain, 3PL Provider * NVO Consolidations (Ocean and Air) * Experience operating or implementing Customs Compliance ,Supply Chain Management,3PL and International Freight Forwarding software a huge plus (examples Magaya,CargoWise,GoFreight,Descartes, Flex Cargo) * Accounting Functions related to managing a logistics operation (P\&L, AR/