Sr. AV/VC Operations Lead

Sr. AV/VC Operations Lead Must Have Technical/Functional Skills We’re hiring a seasoned, hands\-on AV/VC Operations Lead to own day\-to\-day meeting\-experience reliability across the US region. This person will both lead and do: managing a small, distributed team while remaining a technical contributor who installs, configures, and troubleshoots meeting room systems. You will be the customer’s operational point of contact — running environment state calls, surfacing risks and recommendations, managing vendors, and driving continuous improvements across diverse sites and time zones. The ideal candidate is organized, and capable of balancing tactical support with strategic operational leadership. Roles \& Responsibilities Regional Operational Leadership \& People Management * Serve as the Operations Lead for the US region including Latin America, ensuring consistent service delivery across all covered sites. * Directly manage and mentor 1–3 technicians (San Jose/NY) and provide matrixed leadership for local site technicians/integrators in LATAM and other US locations. * Drive adherence to SOPs, staffing schedules, and shift coverage; lead 1:1s and development plans. * Own regional escalation protocols, ensuring timely escalation to Engineering, OEMs and vendor partners. Hands\-On Technical Work (Day\-to\-day) * Perform hands\-on configuration, commissioning, and troubleshooting of meeting rooms and AV/VC systems. * Required hands\-on expertise with Microsoft Teams Rooms on Windows (MTRoW) and Microsoft Teams Rooms on Android (MTRoA). * Troubleshoot audio video, control systems, room endpoints, cabling and network\-related meeting\-quality issues. * Provide remote and onsite break/fix support and coordinate RMAs and vendor service engagements. Regional Monitoring, Room Readiness \& Preventative Maintenance * Ensure proactive monitoring and preventative maintenance across US \& LATAM rooms and endpoints. * Validate room readiness for daily operations, m