IT Support Specialist II

If you are looking for a challenging opportunity that will ignite your passion for designing cool and innovative products, are exceptionally creative, are a great problem solver and can make things happen \- apply today! As a key member of Virgin Galactic’s IT team, the IT Support Specialist will deliver high\-quality technical support to a dynamic, fast\-paced organization. This role is responsible for administering and troubleshooting Microsoft 365 environments, supporting Windows and macOS endpoints, managing remote access solutions, and resolving escalated software and hardware issues both onsite and remotely. The position requires a proactive, customer\-focused professional who can independently diagnose and resolve technical problems while maintaining strong response times and user satisfaction. The ideal candidate brings solid experience with Active Directory, Office 365, endpoint imaging, and enterprise networking fundamentals, along with excellent communication skills, attention to detail, and the ability to collaborate effectively across all levels of the organization. **Responsibilities** * Demonstrate a proactive, motivated attitude with a strong passion for IT and customer service * Administer, install, and troubleshoot Microsoft 365 environments * Resolve escalated software issues related to Windows 11 and associated applications * Assign, manage, and troubleshoot remote access solutions both remotely and onsite * Diagnose and resolve software issues in both remote and onsite support settings * Maintain fast response times to ensure maximum uptime for users and critical systems * Configure, deploy, repair, and provide troubleshooting support for hardware and software based on documented procedures or management direction, including: + Desktop, laptop, and tablet computers (Windows and macOS) + Mobile devices + Outlook, Teams, Zoom, OneDrive, and SharePoint * Perform Active Directory and Microsoft 365 administrative tasks, including p