Senior Business Analyst

Hello, we're Augeo – we are a global leader in enterprise\-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70\+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators. At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome \- our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential. We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over\-communicate around everything...especially while we navigate our new hybrid world. **Summary** A Senior Business Analyst at Augeo is accountable for more than requirements – they are a practice leader. You will bring structure to complex, cross\-functional delivery; model and mentor what excellent analysis looks like; and lead the transformation of BA work through AI\-enabled workflows. You will think in operating models: questioning how work flows, where ownership breaks down, and what needs to change structurally. AI is not optional – it is a core expectation **High\-Level Job Requirements** * **Requirements \& Analysis:** Elicit, refine, and document clear requirements; translate intent into user stories, workflows, rules, data conditions, and edge cases. Surface risk before it becomes a defect. Maintain acceptance criteria and traceability through the delivery lifecycle. * **Process \& Practice Development:** Assess delivery workflows, handoffs, \& ownership structures; Identify process gaps, root causes, \& recommend improvements that strengthen delivery scalability, cross\-functional alignment,