Customer Experience Product Owner

**Date:** Jun 23, 2026 **Location:** PHOENIX, AZ, US, 85021\-1807 **Company:** APS Arizona Public Service generates clean, reliable and affordable energy for 2\.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest\-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona. Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity. Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. **Summary** ----------- The **Customer Experience Product Owner** serves as a key leader on product development teams, leads the vision, strategy, and goals for digital solutions. Partners closely with stakeholders—including leadership, business units, and customers—to ensure alignment and incorporate feedback into product direction. Balances focus between team execution and stakeholder engagement, guiding teams on what should be delivered while enabling effective delivery. Represents the voice of the customer by working directly with user groups to identify, prioritize, and validate features for product releases. Provides functional leadership and direction to Business Analysts (BAs) in a dotted\-line capacity, ensuring alignment of requirements, consistency in analysis approach, and adherence to product and business objectives. Acts as the primary liaison between development teams and the business, ensuring a clear understanding of product