Applications Engineer - Identity

Since 2012, we've grown to become one of the leading single\-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The **Applications Engineer \- Identity** is a critical role that supports our Identity Management across the entire company. This role may also be backup for other corporate applications but the primary duties is to support identity and operations, process requests for access, resolve issues with the IAM system, support outages and team rotation for outage management (on\-call) and ensure progressive improvement and efficiencies are identified and implemented. **Responsibilities:** * Maintains and monitors support queues and service level agreements. Supports other parts of IT in application related requests (e.g., tickets that are assigned). * Investigates, triages, and troubleshoots escalated issues and system outages. Performs root cause analysis and exercises appropriate problem management strategies. * Facilitates change management processes, including the development and execution of test scripts, communication plans, implementation plans, and rollback plans. * Assists in training other operational teams and creating documented procedures to use in the incident process. Troubleshoots and responds to incidents that have been escalated in the support queue. Updates and creates process documentation, procedures, and policies. Keeps documentation up to date and within IT standards. * Correct existing processes in place to support sustainable and flexible architecture and environments. * Follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates. Seeks guidance as necessary. * Actively suppor