Customer Solutions Architect

Customer Solutions Architect Consumer Technologies (China Market) Vidhance develops industry-leading video enhancement software for the mobile industry. Working with top smartphone manufacturers, we improve video quality for almost a billion users globally through AI and advanced algorithms that let users focus on filming, not technology. We’re also expanding into professional markets including telemedicine, remote assistance and defence, where video quality and situational understanding is mission-critical. Vidhance is based in Uppsala, Sweden. The Role As Customer Solutions Architect at Vidhance, you will be the technical bridge between our engineering team and our smartphone OEM customers in China. You will support the sales process from first contact to signed agreement and successful integration – combining deep technical understanding with strong customer communication skills. This is a commercially oriented role where you’ll work closely with both our internal engineers and customer-side teams (camera engineers, product managers, and technical leads) to ensure our solutions are understood, evaluated, and successfully deployed. You will be responsible for Customer Engagement: Act as the primary technical point of contact for our Chinese OEM customers throughout the sales and integration process. Solution Design: Understand customer requirements and define how Vidhance products can best address their needs. Technical Sales Support: Support the sales team with demos, proof-of-concept integrations, RFI/RFP responses, and technical proposals. Onboarding and Integration: Guide customers through SDK integration, technical evaluation, and initial deployment. Cross-functional Collaboration: Work closely with product managers, engineers, and the commercial team to relay customer feedback and align on roadmap priorities. Business Value: Understand and communicate the performance and business value of Vidhance solutions in a customer context. Minimum qua