Staff Infrastructure Engineer (IAM and Cloud Services)

* San Jose, California, United States * Full time **What you can expect** The ideal candidate will possess a solid SRE \& Automation mindset to transform our operations from reactive ticketing to proactive engineering. You will not just resolve issues; you will code the solutions that prevent them. You can expect to work on a mix of Identity/Auth systems, Cloud Infrastructure, and Observability. Support product teams and AI by building IaC for Identity, Directory Services, and SaaS, while maintaining a unified “Single Pane of Glass” monitoring stack. **About the Team** We are the engineering engine behind the organization's internal technology. As a modern infrastructure team, we serve as "Customer Zero" for our products, optimizing our cloud footprint while ensuring security and efficiency. We operate with a DevOps/SRE mindset to support a diverse landscape panning AWS, Azure, GCP, and critical SaaS platforms like Okta and Zoom **Responsibilities** * Designing and maintaining secure, scalable infrastructure across AWS, Azure, and GCP using Infrastructure as Code (IaC), while overseeing Identity and Access Management (IAM) processes. * Developing and maintaining Terraform modules and Ansible playbooks to automate the provisioning of cloud resources, Kubernetes (EKS) clusters, and configuration management. * Managing and scale our hybrid monitoring stack. Configuring Prometheus, Loki, and Grafana for infrastructure metrics. * Driving the adoption of ArgoCD to manage infrastructure deployments, ensuring that Git remains the single source of truth for our configurations. * Overseeing the deployment and management of critical SaaS applications, ensuring integration with our Unified Collaboration tools (Zoom, Google, Proofpoint). * Identifying and resolving complex issues across the network, application, and identity layers. You will lead blameless post\-mortems and define SLOs to ensure compliance with service\-level agreements. **What we’re looking