Service Desk Manager

**Job Description:** **Service Desk Manager** **About Packsize,** We are Packsize. A fast\-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right\-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right\-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®. Packsize is seeking a hands\-on and strategic Service Desk Manager to lead our global support team serving core IT services and business\-critical enterprise business applications. This role will unify service delivery across departments, ensuring responsive support, adherence to SLAs and security standards, driving team development and partnering with business to maintain operational excellence Key Responsibilities * Direct Daily Operations: Lead day\-to\-day operations of the global service desk, including ticket workflows, endpoint support, user accounts, and infrastructure troubleshooting. Coordinate triage and routing of business system tickets related to Salesforce, SAP, and reporting tools. * Team Leadership: Supervise and mentor a distributed team across the U.S. and Europe; provide training, feedback, and career development. The team includes a mix of helpdesk administrators, CRM and ERP system admins, and reporting platform analysts. * Collaboration: Partner with IT Infrastructu