Front End - Department Assistant

**TITLE:** Front End Assistant DEPARTMENT: Front End **STATUS:** FT, Assistant, Union, Hourly REPORTS TO: Front End Manager **JOB SUMMARY:** To ensure the highest level of service possible to Outpost’s internal and external customers. Supervise and motivate front end staff to uphold high standards in the department. Ensure accurate cash handling and maintain the flow of customers through the register lines. Ensure a well maintained, clean, and efficient front end department. **WORK ENVIRONMENT:** Fast paced retail floor and cash office with moderate to loud noises (i.e. computers, paging, telephones, human voices, and equipment). Work near moving mechanical parts (i.e. register belts). Position requires working during busy retail times, which include weekends, afternoons, and evenings. **ESSENTIAL DUTIES AND RESPONSIBILITES:** 1\. Customer Service a. Treat people fairly, consistently, and with respect. b. Ensure efficient, informative, and friendly service according to established customer service vision and standards. 2\. Front End Department Responsibilities Department Operations a. Plan, organize, and supervise all department operations in absence of front end manager. b. Ensure that adequate register supplies are available. Order as directed. c. Ensure register equipment and work areas are clean and organized. d. Provide back\-up to scanning functions of front end department. e. Clean up spills and messes. f. Uphold department safety guidelines to ensure the safety of all department staff. g. Advise front end manager of equipment / replacement needs. h. Attend department meetings as scheduled. Customer Service a. Ensure professional and friendly service from front end staff. b. Handle all customer questions and complaints including on the premises and follow up phone calls. c. Handle product returns. d. Assist customers with special orders. e. Assist customers in establishing an