IT Generalist

New Orleans, LA Full Time Entry Level **About the Company** Our client is a growing aerospace and defense manufacturer that engineers and produces precision\-engineered hardware, tooling, and components for advanced aerospace and defense programs. Backed by a global private\-equity firm, the company is scaling rapidly to meet rising demand and is investing across its operations, talent, and technology. This search is being conducted on a confidential basis. The hiring company’s identity will be shared with qualified candidates during the interview process. **Position Summary** The IT Generalist is the hands\-on, front\-line technology resource for the Company’s facility. Reporting to the IT Systems Manager, this role provides desktop and end\-user support, maintains hardware and accounts, and assists with networking, systems, and cybersecurity tasks in an ITAR\-controlled aerospace manufacturing environment. It is an excellent opportunity for a versatile IT professional who enjoys solving a wide range of problems and growing with a fast\-scaling aerospace and defense company. **Key Responsibilities** * Provide first\- and second\-level support for desktops, laptops, mobile devices, printers, AV, and software. * Image, deploy, and maintain end\-user hardware; manage user onboarding and offboarding. * Administer user accounts, permissions, and email within Active Directory / Entra ID and Microsoft 365\. * Troubleshoot network connectivity, basic server, and peripheral issues; escalate as needed. * Support cybersecurity hygiene—patching, endpoint protection, MFA, and access controls—per NIST 800\-171 / CMMC practices. * Maintain IT asset inventory, documentation, and the support ticket queue. * Assist with conference\-room, shop\-floor, and lab technology setups. **Required Qualifications** * Associate’s degree, technical certification, or equivalent experience in IT. * 2\+ years of help\-desk or desktop\-support experience. * Working knowledge of Windows,